CUSTOMER CHARTER

Customer Charter of Kampong Bharu Development Corporation (PKB)

In accordance with the Kampong Bharu Development Corporation [Act 733] and the regulations governing it:

We as the staff of Kampong Bharu Development Corporation (PKB) with full commitment promise to provide a high-quality and engaged delivery system with transparency, professionalism, integrity and quality to all of our customers in the following key areas:

  • Ensure that no landowner and inheritor are marginalised and left behind in the development of their property in accordance with the rules and procedures prescribed by the Land Development Guideline of Kampong Bharu;
  • Provide technical service support:
    • Without analysis, within two (2) days;
    • With analysis, within fourteen (14) working days from the date of application.
  • Process the complete procurement to enable decisions to be made within thirty (30) working days from the closing date;
  • Guarantee that all complaints received are investigated within seven (7) working days by providing feedback to the complainant and senior management within fourteen (14) working days;
  • Ensure that a notice is issued two (2) days prior to the scheduled programmes of PKB for all media related matters;
  • Ensure that the website content of PKB is updated within a period not exceeding three (3) working days;
  • Submit decisions of meeting handled by the PKB to stakeholders and customers within seven (7) working days of full documentation is received; and
  • Ensure that the draft of agreement submitted by a customer is reviewed and approved within twenty one (21) working days of full documentation is received.