{"id":305,"date":"2020-07-12T16:13:41","date_gmt":"2020-07-12T08:13:41","guid":{"rendered":"http:\/\/www.pkb.gov.my\/?page_id=305"},"modified":"2020-07-23T09:29:02","modified_gmt":"2020-07-23T01:29:02","slug":"piagam-pelanggan","status":"publish","type":"page","link":"https:\/\/www.pkb.gov.my\/?page_id=305","title":{"rendered":"Piagam Pelanggan"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-dilvm-aeb476a3505c2692411eb52a5a31f1ae main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  inner_satu avia-bg-style-parallax container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-305'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-kc5q68c5-d8e7b2ffc83d2fa8cdbbcc2ccb737788 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><nav aria-label=\"breadcrumbs\">\n            <div class=\"breadcrumb-container theme1\">\n                <ol>\n                    <li><a title=\"Anda disini :\" href=\"#\"><span>Anda disini :<\/span><\/a><span class=\"separator\">\u00bb<\/span><\/li>\n                    <\/ol>\n            <\/div>\n        <\/nav>    <script type=\"application\/ld+json\">\n        {\n            \"@context\": \"http:\/\/schema.org\",\n            \"@type\": \"BreadcrumbList\",\n            \"itemListElement\": [\n                 {\n                            \"@type\": \"ListItem\",\n                            \"position\": 1,\n                            \"item\": {\n                                \"@id\": \"#\",\n                                \"name\": \"Anda disini :\"\n                            }\n                        }\n                                                    ]\n        }\n    <\/script>\n   \n    <script>\n            <\/script>\n\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kcisw8qt-925cff1f9f78f703fe9bf4682612ffd2\">\n#top .av-special-heading.av-kcisw8qt-925cff1f9f78f703fe9bf4682612ffd2{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-kcisw8qt-925cff1f9f78f703fe9bf4682612ffd2 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kcisw8qt-925cff1f9f78f703fe9bf4682612ffd2 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kcisw8qt-925cff1f9f78f703fe9bf4682612ffd2 av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-2  el_after_av_textblock  avia-builder-el-last '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Piagam Pelanggan Perbadanan Pembangunan Kampong Bharu (PKB)<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ni40a-3e0b1795476b7715dcd9b92496af01db\">\n.avia-section.av-ni40a-3e0b1795476b7715dcd9b92496af01db{\nmargin-top:-65px;\nmargin-bottom:0px;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-ni40a-3e0b1795476b7715dcd9b92496af01db main_color avia-section-default avia-no-border-styling  avia-builder-el-3  el_after_av_section  avia-builder-el-last  inner_dua avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-305'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-f6cca-105366cb6d452285347a799b3f34c249\">\n.flex_column.av-f6cca-105366cb6d452285347a799b3f34c249{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-f6cca-105366cb6d452285347a799b3f34c249 av_one_fourth  avia-builder-el-4  el_before_av_three_fourth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><div  class='avia-builder-widget-area clearfix  avia-builder-el-5  avia-builder-el-no-sibling '><div id=\"bellows_navigation_widget-2\" class=\"widget clearfix bellows_navigation_widget-class\"><nav id=\"bellows-main-11\" class=\"bellows bellows-nojs bellows-main bellows-source-menu bellows-align-full bellows-skin-none bellows-type-\"><ul id=\"menu-profil-pkb\" class=\"bellows-nav\" data-bellows-config=\"main\"><li id=\"menu-item-186\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-has-children bellows-menu-item-186 bellows-item-level-0\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=170\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Info Korporat<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-190\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-190 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=170\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Visi, Misi &#038; Objektif<\/span><\/a><\/li>\n\t<li id=\"menu-item-189\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-189 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=310\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Logo<\/span><\/a><\/li>\n\t<li id=\"menu-item-185\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-185 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=318\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Akta 733<\/span><\/a><\/li>\n\t<li id=\"menu-item-187\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-187 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=328\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Teras Strategik PKB<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-188\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-has-children bellows-menu-item-188 bellows-item-level-0\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=249\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Organisasi<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-548\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-548 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=249\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Carta Organisasi<\/span><\/a><\/li>\n\t<li id=\"menu-item-549\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-549 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=476\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Ketua Pegawai Maklumat<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-550\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-has-children bellows-menu-item-550 bellows-item-level-0\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=305\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Piagam Pelanggan<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-552\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-552 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=305\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Piagam Pelanggan<\/span><\/a><\/li>\n\t<li id=\"menu-item-551\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-551 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=481\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Pencapaian Piagam Pelanggan<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-553\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-has-children bellows-menu-item-553 bellows-item-level-0\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=322\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Senarai Anggota<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-554\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-554 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=565\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Senarai Anggota PKB<\/span><\/a><\/li>\n\t<li id=\"menu-item-555\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-555 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=325\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Senarai Anggota Majlis Penasihat<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul><\/nav><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-a20je-8e10ada484710d64c5536e291c76e676\">\n.flex_column.av-a20je-8e10ada484710d64c5536e291c76e676{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-a20je-8e10ada484710d64c5536e291c76e676 av_three_fourth  avia-builder-el-6  el_after_av_one_fourth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-kcisgo89-02eee0f5b9937f0c10cba181a7bee80f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: justify;\">Selaras dengan Akta Perbadanan Pembangunan Kampong Bharu [Akta 733] dan peraturan yang berkuatkuasa maka:<\/p>\n<p style=\"text-align: justify;\">Kami warga kerja Perbadanan Pembangunan Kampong Bharu (PKB) dengan penuh iltizam berjanji akan menyediakan sistem penyampaian berkualiti tinggi dan secara\u201cengagement\u201d dengan telus, professional, berintegriti dan berkualiti tinggi kepada semua pelanggan pada bidang-bidang utama berikut:<\/p>\n<ul>\n<li style=\"text-align: justify;\">\u00a0Mengadakan Klinik \/ Khidmat Nasihat Harta Pusaka sekurang-kurangnya dua (2) kali<br \/>\nsebulan.<\/li>\n<li style=\"text-align: justify;\">\u00a0Mengadakan mesyuarat penyelarasan penyelesaian isu-isu pentadbiran tanah sekurangkurangnya<br \/>\nsekali sebulan.<\/li>\n<li style=\"text-align: justify;\">Mengemukakan ulasan perancangan\/ kejuruteraan\/senibina dalam tempoh empat belas(14) hari bekerja daripada tarikh penerimaan permohonan perancangan pembangunan.<\/li>\n<li style=\"text-align: justify;\">\u00a0Mengemukakan maklumbalas dalam tempoh dua puluh satu (21) hari bekerja daripada tarikh penerimaan permohonan bagi aspek-aspek berkaitan penyelarasan komponen infrastruktur dan utiliti.<\/li>\n<li style=\"text-align: justify;\">Memaklumkan keputusan kepada penyebutharga yang berjaya dalam tempoh enam puluh (60) hari bekerja dari tarikh tutup iklan.<\/li>\n<li style=\"text-align: justify;\">Memberi maklumbalas aduan kepada pengadu dalam tempoh tujuh (7) hari bekerja.<\/li>\n<li style=\"text-align: justify;\">\u00a0Memastikan jemputan media (Notes to Editor) untuk program berjadual Perbadanan Pembangunan Kampong Bharu (PKB) disediakan dan dikeluarkan dua (2) hari sebelum program berlangsung.<\/li>\n<li style=\"text-align: justify;\">Kampong Bharu (PKB) dikemaskini selepas mendapat arahan daripada pemilik isi kandungan (Content Owner) dalam tempoh tidak melebihi tiga (3) hari bekerja.<\/li>\n<li style=\"text-align: justify;\">\u00a0Memastikan dokumen perjanjian\/ Memorandum Persefahaman (MOU) dimuktamadkan di dalam tempoh dua puluh satu (21) hari bekerja dari tarikh dokumen lengkap dikemukakan.<\/li>\n<li style=\"text-align: justify;\">Memastikan dokumen perjanjian tambahan dimuktamadkan di dalam tempoh empat belas (14) hari bekerja dari tarikh dokumen lengkap dikemukakan.<\/li>\n<li style=\"text-align: justify;\">Menyediakan ulasan berkenaan Keupayaan Syarikat Pemaju melaksanakan projek pembangunan semula di Kampong Bharu dalam tempoh 21 hari bekerja dari tarikh dokumen lengkap diterima.<\/li>\n<li style=\"text-align: justify;\">Menyediakan ulasan Model Perniagaan (pulangan kepada pemilik tanah) dalam tempoh 21 hari bekerja dari tarikh dokumen lengkap diterima.<\/li>\n<\/ul>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":563,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-305","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=\/wp\/v2\/pages\/305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=305"}],"version-history":[{"count":3,"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=\/wp\/v2\/pages\/305\/revisions"}],"predecessor-version":[{"id":5400,"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=\/wp\/v2\/pages\/305\/revisions\/5400"}],"up":[{"embeddable":true,"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=\/wp\/v2\/pages\/563"}],"wp:attachment":[{"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}