{"id":308,"date":"2020-07-12T16:19:31","date_gmt":"2020-07-12T08:19:31","guid":{"rendered":"http:\/\/www.pkb.gov.my\/?page_id=308"},"modified":"2020-08-10T00:05:20","modified_gmt":"2020-08-09T16:05:20","slug":"customer-charter","status":"publish","type":"page","link":"https:\/\/www.pkb.gov.my\/?page_id=308&lang=en","title":{"rendered":"Customer Charter"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-dilvm-aeb476a3505c2692411eb52a5a31f1ae main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  inner_satu avia-bg-style-parallax container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-308'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-kc5q68c5-d8e7b2ffc83d2fa8cdbbcc2ccb737788 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><nav aria-label=\"breadcrumbs\">\n            <div class=\"breadcrumb-container theme1\">\n                <ol>\n                    <li><a title=\"Anda disini :\" href=\"#\"><span>Anda disini :<\/span><\/a><span class=\"separator\">\u00bb<\/span><\/li>\n                    <\/ol>\n            <\/div>\n        <\/nav>    <script type=\"application\/ld+json\">\n        {\n            \"@context\": \"http:\/\/schema.org\",\n            \"@type\": \"BreadcrumbList\",\n            \"itemListElement\": [\n                 {\n                            \"@type\": \"ListItem\",\n                            \"position\": 1,\n                            \"item\": {\n                                \"@id\": \"#\",\n                                \"name\": \"Anda disini :\"\n                            }\n                        }\n                                                    ]\n        }\n    <\/script>\n   \n    <script>\n            <\/script>\n\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kcit47re-bad3f3110eddde4e89cfedfa282fb53b\">\n#top .av-special-heading.av-kcit47re-bad3f3110eddde4e89cfedfa282fb53b{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-kcit47re-bad3f3110eddde4e89cfedfa282fb53b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kcit47re-bad3f3110eddde4e89cfedfa282fb53b .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kcit47re-bad3f3110eddde4e89cfedfa282fb53b av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-2  el_after_av_textblock  avia-builder-el-last '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Customer Charter<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ni40a-3e0b1795476b7715dcd9b92496af01db\">\n.avia-section.av-ni40a-3e0b1795476b7715dcd9b92496af01db{\nmargin-top:-65px;\nmargin-bottom:0px;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-ni40a-3e0b1795476b7715dcd9b92496af01db main_color avia-section-default avia-no-border-styling  avia-builder-el-3  el_after_av_section  avia-builder-el-last  inner_dua avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-308'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-f6cca-105366cb6d452285347a799b3f34c249\">\n.flex_column.av-f6cca-105366cb6d452285347a799b3f34c249{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-f6cca-105366cb6d452285347a799b3f34c249 av_one_fourth  avia-builder-el-4  el_before_av_three_fourth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><div  class='avia-builder-widget-area clearfix  avia-builder-el-5  avia-builder-el-no-sibling '><div id=\"bellows_navigation_widget-5\" class=\"widget clearfix bellows_navigation_widget-class\"><nav id=\"bellows-main-63\" class=\"bellows bellows-nojs bellows-main bellows-source-menu bellows-align-full bellows-skin-none bellows-type-\"><ul id=\"menu-pkb-profile\" class=\"bellows-nav\" data-bellows-config=\"main\"><li id=\"menu-item-964\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-has-children bellows-menu-item-964 bellows-item-level-0\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=301&#038;lang=en\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Corporate Info<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-965\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-965 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=301&#038;lang=en\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Vision, Mission &#038; Objective<\/span><\/a><\/li>\n\t<li id=\"menu-item-966\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-966 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=707&#038;lang=en\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Logo<\/span><\/a><\/li>\n\t<li id=\"menu-item-967\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-967 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=709&#038;lang=en\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Act 733<\/span><\/a><\/li>\n\t<li id=\"menu-item-968\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-968 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=712&#038;lang=en\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Seven Major Thrust Area of PKB<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-969\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-has-children bellows-menu-item-969 bellows-item-level-0\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=721&#038;lang=en\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Organization<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-970\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-970 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=721&#038;lang=en\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Organization Chart<\/span><\/a><\/li>\n\t<li id=\"menu-item-971\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-971 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=723&#038;lang=en\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Chief Information Officer<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-972\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-has-children bellows-menu-item-972 bellows-item-level-0\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=308&#038;lang=en\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Client Charter<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-973\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-973 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=308&#038;lang=en\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Client Charter<\/span><\/a><\/li>\n\t<li id=\"menu-item-974\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-974 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=731&#038;lang=en\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Client Charter Achievement<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-975\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-has-children bellows-menu-item-975 bellows-item-level-0\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=739&#038;lang=en\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">List of Members<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-976\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-976 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=739&#038;lang=en\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">List of PKB Members<\/span><\/a><\/li>\n\t<li id=\"menu-item-977\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-977 bellows-item-level-1\"><a  href=\"https:\/\/www.pkb.gov.my\/?page_id=741&#038;lang=en\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">List of Advisory Council PKB Members<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul><\/nav><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-a20je-8e10ada484710d64c5536e291c76e676\">\n.flex_column.av-a20je-8e10ada484710d64c5536e291c76e676{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-a20je-8e10ada484710d64c5536e291c76e676 av_three_fourth  avia-builder-el-6  el_after_av_one_fourth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-kcisgo89-02eee0f5b9937f0c10cba181a7bee80f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"field field-name-body field-type-text-with-summary field-label-hidden\">\n<div class=\"field-items\">\n<div class=\"field-item even\">\n<p><strong>Customer Charter of Kampong Bharu Development Corporation (PKB)<\/strong><\/p>\n<p style=\"text-align: justify;\">In accordance with the Kampong Bharu Development Corporation [Act 733] and the regulations governing it:<\/p>\n<p style=\"text-align: justify;\">We as the staff of Kampong Bharu Development Corporation (PKB) with full commitment promise to provide a high-quality and engaged delivery system with transparency, professionalism, integrity and quality to all of our customers in the following key areas:<\/p>\n<ul>\n<li>Ensure that no landowner and inheritor are marginalised and left behind in the development of their property in accordance with the rules and procedures prescribed by the Land Development Guideline of Kampong Bharu;<\/li>\n<li>Provide technical service support:\n<ul>\n<li>Without analysis, within two (2) days;<\/li>\n<li>With analysis, within fourteen (14) working days from the date of application.<\/li>\n<\/ul>\n<\/li>\n<li>Process the complete procurement to enable decisions to be made within thirty (30) working days from the closing date;<\/li>\n<li>Guarantee that all complaints received are investigated within seven (7) working days by providing feedback to the complainant and senior management within fourteen (14) working days;<\/li>\n<li>Ensure that a notice is issued two (2) days prior to the scheduled programmes of PKB for all media related matters;<\/li>\n<li>Ensure that the website content of PKB is updated within a period not exceeding three (3) working days;<\/li>\n<li>Submit decisions of meeting handled by the PKB to stakeholders and customers within seven (7) working days of full documentation is received; and<\/li>\n<li>Ensure that the draft of agreement submitted by a customer is reviewed and approved within twenty one (21) working days of full documentation is received.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1120,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-308","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=\/wp\/v2\/pages\/308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=308"}],"version-history":[{"count":2,"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=\/wp\/v2\/pages\/308\/revisions"}],"predecessor-version":[{"id":984,"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=\/wp\/v2\/pages\/308\/revisions\/984"}],"up":[{"embeddable":true,"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=\/wp\/v2\/pages\/1120"}],"wp:attachment":[{"href":"https:\/\/www.pkb.gov.my\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}